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Product use and Warranty

We know that purchasing a Crossrope is an important investment in yourself. We’re determined to meet or exceed your expectations every step of the way and we back that up with our warranty. We ask that you remember that a jump rope is a product you repeatedly strike against the ground and, therefore, wear and tear is normal and should be expected.

Our Warranty Details:

  • Our interchangeable jump rope handles that are compatible with our weighted ropes are covered by a lifetime warranty; if there is an issue with your handles, we will make it right. If an LE Handle is no longer in stock, a comparable replacement would be available.
  • Our ropes are not covered by warranty. That does not mean our ropes aren’t excellent quality and durable. It just means that all ropes wear out over time and you will eventually need to replace your ropes. Here are some factors that affect rope longevity:
Rope Longevity Factors
Volume of use outdoor use compared to indoor use: outdoor use is fine, but indoor use extends rope life
Frequency and duration of use: more use = faster wear
Temperature: prolonged use in very cold temperatures can reduce rope life
Rope thickness: heavier ropes have thicker plastic coating and last longer
  • Our mats are extremely durable but not covered by warranty as wear and tear is normal and should be expected.

What Is Covered

Crossrope warrants that the Fitness and Performance Slim and Power Handles (Product) shall be free from defect in material and workmanship for the Life of the Product when the Product is used under normal uses and conditions and as recommended in the Product Use, Safety, & Care Guide.

During the warranty period Crossrope will replace any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Lifetime Warranty.

The customer will be responsible for the courier delivery fees to replace the warranty items.

Original Proof of Purchase from Crossrope South Africa is required to invoke this warranty.

What Is Not Covered

This Limited Lifetime Warranty does not cover normal wear and tear on items such as, but not limited to, ropes, training or carry bags, and handles outside of our Fitness and Performance Slim and Power Handles.

This warranty is void if the Product is improperly stored, altered and/or modified in any way.

It does not cover misuse/abuse or accident/damage such as scratches, or cosmetic damage to paint/finishes.

The product requires maintenance, and this warranty does not cover claims resulting from failure to maintain or improper maintenance, nor does it cover repair for any noises such as: squeaks, resulting from poor or lack of preventive maintenance.

This Limited Lifetime Warranty does not extend to any Product that is damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) use with the Product of any part not manufactured or sold by Crossrope; (c) by modification of the Product; (d) by normal wear and tear;(e); or (f) as a result of service by anyone other than Crossrope, or an authorized Crossrope service provider.

Any evidence of alteration, erasing or forgery of proof of purchase documents voids this Limited Lifetime Warranty. This Limited Warranty applies only to Product purchased from Crossrope South Africa.

If you feel like the product did not meet your performance and quality expectations, please contact us and we will be happy to send you a replacement.